MOVO Help Center
Frequently Asked Questions
What is Movo?
Where can I find a Movo?
When can I use Movo?
How much is Movo?
How does Movo work?
How do I get the Movo App?
Who can register for Movo? / What is the minimum age required to ride a Movo?
Do I need a special type of license to ride a Movo?
How long does it take to validate my account?
Am I insured?
Starting Your Ride
How does a rental work?
How do I start the Movo?
Do I need to wear a helmet?
Do I need to wear gloves?
The Movo is damaged, what do I do?
During Your Ride
Can I take a passenger with me?
Can I drive a Movo outside the operating area?
Can a friend drive the Movo?
What I have to do if I have an accident with a Movo?
Ending Your Ride
Can I temporarily park a Movo?
Where can I park a Movo?
How do I turn off the scooter?
Where can I find the summary of my journey?
How do I pay for my trips?
Do I have to pay additional costs?
Terms and Conditions
What happens if...?
What happens if I leave a helmet outside?
What happens if my phone runs out of battery and I cannot finish the trip?
What happens if my Movo gets stolen?
What happens if my Movo runs out of battery?