MOVO Help Center
Frequently Asked Questions
What is Movo?
Where can I find a Movo?
When can I use Movo?
How much is Movo?
How does Movo work?
How do I get the Movo App?
Who can register for Movo? / What is the minimum age required to ride a Movo?
Do I need a special type of license to ride a Movo?
Am I insured?
Starting Your Ride
How does a rental work?
How do I start the Movo?
Do I need to wear a helmet?
Do I need to wear gloves?
The Movo is damaged, what do I do?
During Your Ride
Can I take a passenger with me?
Can I drive a Movo outside the operating area?
Can a friend drive the Movo?
What I have to do if I have an accident with a Movo?
Ending Your Ride
Can I temporarily park a Movo?
Where can I park a Movo?
How do I turn off the scooter?
Where can I find the summary of my journey?
How do I pay for my trips?
Do I have to pay additional costs?
Terms and Conditions
What happens if...?
What happens if I leave a helmet outside?
What happens if my phone runs out of battery and I cannot finish the trip?
What happens if my Movo gets stolen?
What happens if my Movo runs out of battery?
How long does it take to validate my account?
Any other questions?